Returns & Exchanges
At Alamo Equipment Service, we want you to be fully satisfied with your fashion purchase. If you are not completely happy with your order, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items in their original condition.
Ship the Package
Drop off your return at any authorized carrier location; please ensure all original tags are attached and the garment is unworn.
Receive Your Refund
After our warehouse team inspects the returned equipment, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing